Safety

Safety Guidelines

Clare is here to help communication, not to replace professional support. Please read these guidelines to stay safe.

1. What Clare can and cannot do

Clare is an AI communication coach designed to help two people understand each other better. It can:

  • Facilitate structured, respectful conversation
  • Highlight misunderstandings and emotional signals
  • Provide summaries and reflections for both participants

Clare cannot:

  • Provide mental health, medical, or legal advice
  • Replace therapy, counselling, or crisis support
  • Handle situations involving severe abuse, coercion, or power imbalance

2. Signs you should seek professional support

You should pause or avoid using Clare if any of the following are present:

  • Abuse, control, or coercion in the relationship
  • Threats to personal safety or well-being
  • High emotional volatility that could escalate without support
  • Situations requiring urgent professional intervention

3. Resources and helplines

For urgent or crisis situations, seek professional help immediately. Worldwide helplines are available at findahelpline.com.

Always prioritise your safety and well-being. Clare is here to support communication, not to replace expert help.

You can report abuse, harassment, or other unsafe behaviour via our contact form.

4. Using Clare responsibly

  • Participate honestly and respectfully in all sessions
  • Stop the process if you feel unsafe or uncomfortable
  • Follow up with offline professional support if needed
  • Encourage your conversation partner to engage safely and respectfully

5. What happens if Clare pauses or stops the service

If signs of abuse, coercion, or significant power imbalance are detected during the process, Clare may pause or terminate your case. This is a protective measure, not a judgment.

In such cases:

  • You will be notified and the session will be closed
  • A full refund will be issued
  • You will receive a recommendation to seek appropriate professional support

You can also report a concern at any time through our contact form.

6. How to exit the process safely

You are in control at all times. You can pause or end your session using the 'Pause or end chat' option within the chat interface:

  • Pausing keeps the case open so you can return when you are ready
  • Ending closes the interview permanently

If you want to close the case entirely or need assistance stopping the process, contact us through our support form. Your data remains encrypted and secure regardless of whether you continue.

A note on safety: Clare is designed to improve communication, not to replace therapists, counselors, or crisis support. For urgent situations, please seek professional help. Worldwide crisis helplines are available at findahelpline.com. Read our safety guidelines →

Have questions about using Clare safely? Visit our support page.