Safety Guidelines

1. What Clare can and cannot do

Clare is an AI communication coach designed to help two people understand each other better. It can:

• Facilitate structured, respectful conversation
• Highlight misunderstandings and emotional signals
• Offer each participant a private story and reflections based only on their own conversations

Clare cannot:

• Provide mental health, medical, or legal advice
• Replace therapy, counselling, or crisis support
• Handle situations involving severe abuse, coercion, or power imbalance

2. Signs you should seek professional support

You should pause or avoid using Clare if any of the following are present:

• Abuse, control, or coercion in the relationship
• Threats to personal safety or well-being
• High emotional volatility that could escalate without support
• Situations requiring urgent professional intervention

3. Resources and helplines

For urgent or crisis situations, seek professional help immediately. Worldwide helplines are available at findahelpline.com.

Always prioritise your safety and well-being. Clare is here to support communication, not to replace expert help.

You can report abuse, harassment, or other unsafe behaviour via our contact form.

4. Using Clare responsibly

• Participate honestly and respectfully in all conversations
• Stop the process if you feel unsafe or uncomfortable
• Follow up with offline professional support if needed
• Encourage the other person to engage safely and respectfully

5. What happens if Clare pauses or stops the service

If signs of abuse, coercion, or significant power imbalance are detected during the process, Clare may pause or terminate your process. This is a protective measure, not a judgment.

In such cases:

• You will be notified and the conversation will be closed
• A full refund will be issued
• You will receive a recommendation to seek appropriate professional support

You can also report a concern at any time through our contact form.

6. How to exit the process safely

You are in control at all times. You can pause or end your conversation using the 'Pause or end chat' option within the chat interface:

• Pausing keeps the process open so you can return when you are ready
• Ending closes the conversation permanently

To end the whole process, use the 'Want to stop?' section on your process page. If you need help with it, contact us through our support form. Your data remains encrypted and secure regardless of whether you continue.

Have questions about using Clare safely? Visit our support page.