Privacy

Privacy Policy

Clare takes your privacy seriously. This policy explains how we collect, use, and protect your personal data.

1. Introduction

At Clare, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform.

Clare is designed to support better communication between people. Trust is essential to that mission, and privacy is a core part of how we operate.

Clare is operated by Clare AI, based in The Netherlands. If you have questions about this policy or your data, you can contact us through our contact form.

2. What data we collect

We collect only the data necessary to provide our service.

We collect:

  • Account information: your email address and login credentials
  • Conversation data: what you voluntarily share during sessions
  • Usage metadata: timestamps, session progress, and technical identifiers
  • IP address: collected temporarily to measure traffic patterns and detect abuse, not used to identify you personally

We do not collect:

  • Audio or voice recordings
  • Precise location data
  • Sensitive health information

3. How we use your data

Your data is used to:

  • Provide and operate the Clare service
  • Facilitate structured, neutral communication between participants
  • Generate summaries and reflections to improve understanding
  • Maintain platform security and reliability
  • Improve the quality of the service over time

We do not sell your data.

4. AI processing and third parties

To provide our service, conversation data may be processed by trusted AI providers, including OpenAI, Google Gemini, and Mistral.

In the future, some models may be hosted directly by Clare. Platform usage data is processed using our own internal analytics system: no data is shared with third-party analytics services.

5. Data storage and retention

Conversation data is stored to allow continuity across sessions and to complete the communication process.

Before long-term storage, data is anonymised, meaning it is no longer directly linked to your identity.

You are always in control:

  • You may request deletion of your data at any time
  • You may request access to the data associated with your account

Requests can be made via our contact form.

6. Legal basis (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on:

  • Your consent
  • Contractual necessity
  • Legitimate interest: security and service improvement

7. Your rights

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to certain processing activities

8. Safety boundaries

Clare is not a medical, mental health, or legal service.

If signs of abuse, coercion, or unsafe dynamics are detected, the service may be paused or terminated. In such cases, we may recommend seeking appropriate offline professional support.

9. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Changes to this policy

We may update this Privacy Policy as the platform evolves. If significant changes are made, users will be notified accordingly.