Privacy

Privacy Policy

Clare takes your privacy seriously. This policy explains how we collect, use, and protect your personal data.

1. Introduction

At Clare, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform.

Clare is designed to support better communication between people. Trust is essential to that mission, and privacy is a core part of how we operate.

Clare is operated by Clare AI, based in The Netherlands (KvK number: 42087758). If you have questions about this policy or your data, you can contact us through our contact form.

2. What data we collect

We collect only the data necessary to provide our service.

We collect:

  • Account information: your email address and login credentials
  • Conversation data: what you voluntarily share during conversations
  • Usage metadata: timestamps, conversation progress, and technical identifiers
  • IP address: collected temporarily to measure traffic patterns, including the approximate country visits come from (worked out on our own servers), and to detect abuse, not used to identify you personally
  • Signup source: when you create an account, the page you signed up from and what brought you there (for example an ad campaign or the website that linked to us). This information travels in the link itself, not in a cookie, and is used only to understand which channels bring people to Clare

We do not collect:

  • Audio or voice recordings
  • Precise location data
  • Sensitive health information

3. How we use your data

Your data is used to:

  • Provide and operate the Clare service
  • Facilitate structured, neutral communication between participants
  • Generate summaries and reflections to improve understanding
  • Maintain platform security and reliability
  • Improve the quality of the service over time

To improve Clare, our team may read what you say in your last conversation about how the process went for you (not about your situation), without your name, and with names of other people replaced by neutral labels. We also keep your answer to the question at the end of a process and, if you end a process early, the reason you choose, if you choose one. None of this is shown to the other person.

We do not sell your data.

4. AI processing and third parties

Before any message is sent to an AI provider, all names are automatically replaced with neutral labels such as 'Participant 1' and 'Participant 2'. The AI processes only pseudonymised conversations and never receives real names or direct identifiers. See how anonymization works →

Conversation data may be processed by trusted AI providers, including OpenAI and Mistral.

In the future, some models may be hosted directly by Clare. Platform usage data is processed using our own internal analytics system: no data is shared with third-party analytics services.

5. Data storage and retention

Conversation data is stored to allow continuity across conversations and to complete the communication process.

Additionally, before long-term storage, data is anonymised, meaning it is no longer directly linked to your identity.

You are always in control:

  • You may request deletion of your data at any time
  • You may request access to the data associated with your account

Requests can be made via our contact form. We will respond within one month, as required by GDPR.

A deletion request covers your account information, conversation transcripts, and usage data. The following may be retained after deletion:

  • Process records where the other participant is still active, until their participation ends
  • Data we are required to keep for legal or compliance purposes
  • Anonymised, non-identifiable data used to improve the service

6. Legal basis (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data based on:

  • Your consent
  • Contractual necessity
  • Legitimate interest: security and service improvement

7. Your rights

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to certain processing activities

8. Safety boundaries

Clare is not a medical, mental health, or legal service.

If signs of abuse, coercion, or unsafe dynamics are detected, the service may be paused or terminated. In such cases, we may recommend seeking appropriate offline professional support.

9. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Changes to this policy

We may update this Privacy Policy as the platform evolves. If significant changes are made, users will be notified accordingly.