Support
Frequently asked questions
Everything you need to know before getting started with Clare.
Is the AI really neutral and unbiased?
Yes. The AI is designed to listen objectively without taking sides. It focuses on identifying misunderstandings, emotional signals, and recurring themes, not on deciding who is right or wrong. It is built on fairness, empathy, and respect.
Is my conversation private?
Absolutely. Your data is confidential and encrypted. We never share your data without your explicit permission. Privacy is built into everything we do.
What does the process look like?
Each person speaks privately with the AI, without interruptions or pressure. The AI then analyses both perspectives and creates a neutral summary highlighting key issues, emotional signals, and possible paths forward. This summary can be used to reflect, respond, or repair the relationship.
See the full step-by-step process →
What if the other person doesn't fully engage?
Clare works best when both people are willing to reflect and engage honestly. If one person participates only minimally or is not open to feedback, progress may be limited. In such cases, the process may be paused or ended after several follow-up sessions.
Is Clare a replacement for therapy or counselling?
No. Clare is not a therapist and does not provide mental health treatment. It is a communication support tool for everyday relationship challenges. For mental health concerns, crises, or situations involving abuse, professional offline support is essential.
Read our safety guidelines →
What kinds of relationships is Clare best suited for?
Clare works best for relationships between equals: partners, friends, family members, housemates, neighbours, or non-hierarchical coworkers. It is not designed for situations involving strong power imbalances.
What happens if abuse or unsafe dynamics are detected?
Clare is not suitable for abusive or unsafe situations. If signs of abuse, control, or significant power imbalance are detected, especially during intake, the process may be stopped and a refund issued. In such cases, we strongly recommend seeking help from an offline professional.
How long does the process usually take?
There is no fixed timeline. Some situations become clearer after a few sessions, others take longer. As long as meaningful progress is being made, the process can continue. If things start going in circles, Clare may suggest wrapping up.
Can I use Clare on my own?
Clare is designed for situations involving two people. While individual reflection is part of the process, meaningful progress usually requires participation from both sides.